Customer Self-service

Web self-service reduces costs while increasing customer satisfaction and loyalty by allowing customers, employees and partners to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise.

Traditionally service and support interactions such as applying for a new product or service take place through visits to field offices or interactions with customer support representatives and include the filling out forms and documents — in paper and electronic format.  The problem with this method of engagement is that it is expensive, error prone, inconvenient and time-consuming for all parties involved.

Today organizations that are looking for costs savings are investigating Web self-service.  Web self-service applications streamline complex, multi-step processes so that users can easily find information and complete transactions online.  Giving users the ability to get information and complete transactions immediately shifts them away from the more expensive and slower service channels to the Web site. Learn more about Customer self-service

Introducing FormCenter

FormCenter enables organizations to migrate users from expensive sales and service channels to the Web by making it easy to locate and use electronic forms to initiate business processes - without the need for intervention from your call center staff.  FormCenter also enables business users and operations staff to publish and manage new services through an easy to use, but carefully regimented, administration console without requiring IT intervention.

The FormCenter customer self-service solution extends the award winning Adobe LiveCycle ES platform. Learn more about FormCenter

Next Steps

To learn more about FormCenter please contact us:

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