So, you’ve bought an iPad and you’re wondering how you can use it for business. I’ve had mine for about 12 months – it started off as a toy, but now it has now become an indispensable tool. Let me tell you how I’m using it. With the exception of … Continue reading
Author Archives: dcorcoran
Building a Better Digital Customer Experience Doesn’t Have to Cost MILLIONS
In my role I spend a lot of time talking with organizations in both Corporate and Government sectors about creating great customer experiences. In fact, understanding the challenges and opportunities for these organizations is the aspect of my role that I enjoy the most. These organizations all want to achieve … Continue reading
Android Takes the Lead in the SmartPhone Race
The overall smartphone market doubled from Q4 2009 to Q4 2010 and almost 300 million of them were sold in 2010. Google Android saw 615% of that Q4 growth. What does this mean for Apple versus Android and the smartphone race in general? What’s coming next in the enterprise world with regards smartphones? Continue reading
The Internet – Coming to a Screen Near You (and not just at the movies)
The current generation of televisions are supporting some key internet technologies directly on the TV’s hardware – namely, Adobe Flash and Google Android. This means, the experiences we create for the web, expecting to be used by people with computers – can now be accessed from the living room, from the TV. Continue reading
Why is Adobe LiveCycle ES2 a Leader in the Gartner Magic Quadrant for Business Process Management Systems?
In the most recent BPMS report, Adobe LiveCycle was positioned in the Leaders Quadrant – as part of the Avoka team, a global leader in Adobe LiveCycle, Derek Corcoran offers the following review and commentary on the Gartner Magic Quadrant for BPMS. Continue reading
The Customer Driven Enterprise
Do you see your organisation from the perspective of your customers – do you really know what it’s like to: apply for a credit card through your system; order a product through your website; apply for a licence through your helpdesk; or just get help when things go wrong? If you do – congratulations, you’re one of the few. If not – why not have a read of our recommendation for starting on the route to the ‘customer driven enterprise’… Continue reading