Avoka recently announced our intention to focus on the emerging Transaction Experience Management (TxM) market. This post is one of several posts that discuss TxM and the business drivers behind it.
On Tuesday October 30, 2012 my colleague Jeff and I will be delivering the second of our three fall 2012 webinars.
In my role I spend a lot of time talking with organizations in both Corporate and Government sectors about creating great customer experiences. In fact, understanding the challenges and opportunities for these organizations is the aspect of my role that I enjoy the most. These organizations all want to achieve … Continue reading