Avoka recently announced our intention to focus on the emerging Transaction Experience Management (TxM) market. This post is one of several posts that discuss TxM and the business drivers behind it.
Steve Jobs really was an exceptional individual. I think most people would agree that he has had more influence over the software industry than any other single person. And it is very difficult to imagine how anyone else will be able to pull off anything like what he has achieved ever again. I think one of the great things about Steve is that he really cared about user experience. Continue reading
In my role I spend a lot of time talking with organizations in both Corporate and Government sectors about creating great customer experiences. In fact, understanding the challenges and opportunities for these organizations is the aspect of my role that I enjoy the most. These organizations all want to achieve … Continue reading