It seems like everyday we read some headline about the digital age taking stronger and stronger hold – if it isn’t how many iOS devices are selling versus how many Android then it’s the debate over the decline of PC sales showing how much we are spending on mobile devices.
Avoka recently announced our intention to focus on the emerging Transaction Experience Management (TxM) market. This post is one of several posts that discuss TxM and the business drivers behind it.
There’s no denying the increase of mobile device use is not only in our social lives but also, globally, across our professional life. Just a quick click through Mary Meeker’s latest slide deck will give a fantastic perspective and some real insight into the state of internet trends – particularly … Continue reading
100% Online Adoption, 0% Form Data Errors, 0% Impact to IT Part of The Westpac Banking Corporation, BT Financial Group is one of Australia’s largest wealth management companies. BT‘s platform business deals with over 320,000 customers with $90billion under administration. Advisers using BT’s platforms were relying on heavily paper-based application forms for opening accounts … Continue reading
Steve Jobs really was an exceptional individual. I think most people would agree that he has had more influence over the software industry than any other single person. And it is very difficult to imagine how anyone else will be able to pull off anything like what he has achieved ever again. I think one of the great things about Steve is that he really cared about user experience. Continue reading
In my role I spend a lot of time talking with organizations in both Corporate and Government sectors about creating great customer experiences. In fact, understanding the challenges and opportunities for these organizations is the aspect of my role that I enjoy the most. These organizations all want to achieve … Continue reading