Applications Software Product Support

Location: US/Colorado/Boulder-Broomfield

Ref: US_DS_20120227

• Add the polish to make our solutions shine and our customers smile: develop enhancements, solve issues and support our award winning enterprise solutions
  
• World leader in IT services currently focused on Adobe ADEP and LiveCycle solutions
• Strong blue-chip client focus across all industries
• Competitive salary
• Prefer Boulder-Broomfield, CO, but can be based anywhere in the US.

Owing to our continued growth, Avoka USA is recruiting for the newly created position of Customer Application Support and IT Support. You will be the principal player in the liaising with client business and operations teams to ensure smooth running, installation and ongoing enhancement. Critical to the success in this role is a strong technical background, problem solving skills and a desire to provide first class customer service.

Apply for this role.

The Job:

• Multifaceted role:
  • Customer facing Tech Support as part of 24x7 support team
  • Triage customer issues using Tech Support ticketing system
  • Adobe LiveCycle related
  • Avoka product related
  • Avoka written Application support
  • Escalate issues to:
    • Adobe Enterprise support
    • Avoka Development team (Australia based)
    • Avoka Professional Services team members
  • Provide single point of contact for customers with Technical issues
  • Experience supporting Enterprise applications in vendor or internal IT role is a plus.
  • Internal IT support
    • Manage Cloud based MS-Office services infrastructure
    • VPN infrastructure
    • New employee and Education laptop setups
    • On-going support of US based employees
  • Adobe Forms
    • Experience with Adobe Forms creation is a major plus
    • Ability to learn the product and contribute to on-going project efforts required.

DESIRED EXPERIENCE:

• Adobe Creative Suite experience (Flash, Flex, PDF products)

BENEFITS TO YOU:

• A diversity of projects and clients
• Work in a stimulating environment where you can develop your skills in the latest technologies
• An opportunity to work within a dynamic and skilled team of IT professionals.

ABOUT AVOKA:

Avoka is a leader in delivering Customer Experience Management (CEM) solutions that enable organizations to deliver exceptional online experiences throughout the entire customer journey of Discovery, Application, Service and Communications. Our solutions allow organizations to compete more effectively by giving their customers the convenience of digital self-service that is available anytime, from any location and on any device.
Expand your career potential by working with a world leader in IT services. Avoka USA is headquartered in Broomfield, Colorado, with offices throughout the US, Australia and the UK.

ELIGIBILITY: 

• To apply you must be a US citizen or US permanent resident
• No third party applications
• Local candidates preferred
  

If you are interested in joining our dynamic company, apply now. Please submit your resume via our application form, here. Only shortlisted candidates will be contacted.