Experienced Services Executive to Manage Fast Growing US Services Business

Cupertino, CA. — January 19, 2011 — Avoka Inc, an Adobe Gold Solutions Partner specializing in Adobe LiveCycle solutions, today announced that it has appointed Michael Lembo to the position of Vice President of North American Professional Services, a new position established to lead Avoka’s rapidly expanding professional services and educational services initiatives.  Most recently Mike was Director, Customer Support Services at Nuance Communications (NUAN) and prior to that he held the position of Director, Consulting and Education Services at Documentum (EMC).

"Avoka is experiencing rapid growth in our Adobe LiveCycle solutions business and Mike’s experience in leading professional services teams allows us to significantly scale our solutions delivery capability while maintaining the quality and customer satisfaction that has been instrumental to our success.” said Phil Copeland, CEO and Founder of Avoka.

"I look forward to working with Avoka’s talented services and product teams to deliver compelling customer experiences that reduce costs and create competitive advantage for our clients." said Mike. "In addition, Avoka’s Form Factory for Adobe LiveCycle ES is a transformational breakthrough that makes it much easier for customers to successfully deploy LiveCycle services, which allows my team to focus on service excellence and overall customer satisfaction."

Mike brings extensive expertise in all aspects of customer services delivery, including professional services, customer and technical support, and education services development and delivery.  Throughout his career Mike has successfully managed and grown high-performance organizations that have delivered services to a broad spectrum of customers and industries, from Fortune 100 companies and large government agencies, to small-medium enterprise.  Mike holds a MBA, a Master of Science in Computer Information Systems and also has also 20 years experience teaching Application Design, Visual Basic, C Language Programming and Collaboration Applications at Boston College.

About Avoka
Avoka was founded in 2003 with the vision that in an increasingly connected and mobile world most organizations would need to offer exceptional online experiences to attract and retain customers at much lower cost than their traditional branch office or call center interactions.  Avoka specializes in customer self-service solutions - based on the Adobe LiveCycle ES and Adobe Flex platforms – that make it easy for users to serve themselves online - across all available channels.

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Avoka Form Factory, Avoka FormCenter and Avoka SmartForm Composer are registered trademarks of Avoka Technologies. All other company, product or service names mentioned in this press release are the property of their respective owners.

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