Adobe Digital Enterprise Platform (ADEP)

The Adobe Digital Enterprise Platform for Customer Experience Management (CEM) provides the capability to deliver engaging digital experiences across social, web, mobile, and print channels. As a platform, it provides enterprises a unified foundation to make, manage and deliver multi-channel digital experiences  in totally accessible formats - leveraging HTML5, Adobe® AIR®, Flash® Player, and Adobe Reader®. 

Adobe LiveCycle Enterprise Suite (ES) modules and DAY CQ5 are now core capabilities within ADEP.

In today’s mobile and social prominent environment customers are looking to engage under three key imperatives:

• Convenience – to interact anywhere, anytime, anyhow, on any device
• Advocacy – customers look to each other for guidance
• Context – customers want you to be relevant with respect to who they are, where they are and what they want

Now more than ever your organisation’s main focus needs to be on creating engaging customer experiences. ADEP enables organisations to develop immersive, multichannel digital interactions for today's social and mobile customers through:

• Custom developed solutions built on top of the ADEP platform
• Adobe Customer Experience Solutions such as Web Experience Management and Customer Communications 
• Adobe certified pre-built partner solutions for ADEP such as Avoka Smartform Factory for Digital Self-Service Enablement

For your organisation, investing in a customer experience solution which drives retention, loyalty and even advocacy should be a number one priority. Read more

With ADEP you can bolster competitive differentiation by building solutions that focus on the needs and wants of customers. Read more

At Avoka, we realise that although you know you need to move your business online, it isn't always easy. We can help you to launch ADEP and other CEM solutions - find out more about the Avoka difference.