Creating your SmartForm App for a life insurance application, a home loan, hospital admissions, government grant application, or an insurance claim, is just the the first step.

Ensuring that customers that have a positive experience at each step in the process is critical to the success of your online initiatives as well as the perception of your brand.

The fact is users won’t spend a lot of time trying to locate, use, manage, and track online submissions. They expect the online experience will be better than the same experience offered in your other channels. If it’s not they’ll find the convenience of online self-service from a competitor.

At the same time satisfied users are three times more likely to purchase from you, four times more likely to recommend your organization, and five times more likely to advocate on for your organization. 

SmartForm Manager forms management ensures that users get an exceptional experience at every step in the process.

IT software release cycles are typically on a quarterly to 9-month cycle, but business teams need to deploy new Digital Services in response to changes in customer, market or regulatory requirements as they happen.

SmartForm Manager is forms management that also allows authorized users to deploy SmartForm Apps with a ‘click’ – ensuring that only approved SmartForm Apps are deployed – and make them immediately accessible to users to transact online. SmartForm Manager gives IT the control they need, but removes them from having to be involved in the SmartForm Apps deployment process.

Many organizations have hundreds or even thousands of SmartForm Apps. SmartForm Manager makes it easy for users to quickly and easily locate, use, manage, and track SmartForm Apps, without costly intervention from support agents.

In many other instances the process requires interaction patterns that are similar to those provided by paper. SmartForm Manager provides configurable guided interactions that allow you to enhance your SmartForm App with attachments, payments, signatures (Digital Signatures, e Signatures, Wet Signatures) receipts, archival hardcopy, and other interactions patterns that are provided by paper today. 

SmartForm Manager is used my many large private and government agencies for forms management.  To support these large implementations it provides a number of performance and high availability features that enable clients to deploy their Digital Self-Services to web-scale. These performance and availability features features include:

• A multi node architecture that eliminates single points of failure
• A server guard feature that defends against DoS attacks
• Intelligent load balancing to ensure optimum utilization un der all loads
  
• A horizontal scale out architecture that enables new nodes to be added to the cluster on demand
• Analytics that provide information on customer activity, form submission metrics, and server performance
• Quality of Service (QoS) capability that ensures customers have a consistent high quality user experience and that the operations team can meet the agreed to service levels