Case Studies
These are just some of the organisations we've worked with to create better customer experience solutions across multiple channels.
- BT Superwrap
Part of The Westpac Banking Corporation, BT Financial Group is one of Australia’s largest wealth management companies. To overcome complex paper forms and processes they introduced SmartForms. - NIB Health Funds Migrates from Central Pro
Industry: Healthcare
Product: Adobe LiveCycle Output
Innovative Australian health insurance provider modernizes
customer communications service by migrating to Adobe® LiveCycle® Output ES2 from Adobe Central Pro Output - Star Track Express
Industry: Logistics
Product: Adobe LiveCycle ES
As one of Australia’s leading express freight and logistics companies, Star Track Express enjoys a reputation for being a business that delivers on all the important things. As such, with an ever increasing number of forms and processes within the company but an error rate of approximately 5 per cent with manual forms Star Track Express were focussed on removing this error rate and delivering nothing less than outstanding customer service. - OSI Mobile Field Rep
Industry: Insurance
Product: Adobe LiveCycle | Adobe Air | Avoka FormCenter | Avoka SmartForm Composer.
Enabling a Mobile Workforce - Aspen by Avoka Technologies
Winner of the MAX 2011 Award for Digital Enterprise: Empowering Employees Category
Overland Solutions, Inc. (OSI) is a leader in business outsourcing services for the insurance industry. OSI teamed with Adobe and Avoka to take on a comprehensive overhaul of OSI’s systems and processes to create the OSI Remote Field Worker Mobile Application. The solution is an Adobe AIR application that gives OSI the ability to control the quality and consistency of data being captured in the field, enable their occasionally connected mobile workforce to schedule work orders, get site information, including maps and directions, and automatically receive all the forms necessary for the work order, finally it allows the field teams to work on site with or without the benefit of a network connection.
- Australian Government - DIISR
Industry: Government
Product: Adobe LiveCycle ES
It was an innovative step for the Australian government when The Department of Innovation, Industry, Science and Research (DIISR) became one of the first Government departments in Australia to understand the customer benefits and efficiency improvements offered by SmartForm technology. Delving into paperless processes DIISR replaced printed application forms with convenient online access to electronic forms, enabling applications to be filled out online and automatically submitted.
- University of Western Sydney
Industry: Education
Product: Adobe LiveCycle ES | Adobe LiveCycle Process Management ES | Avoka Search ‘n Fill | Avoka Enquiry Tool | Avoka Process Invoker | Avoka Components for Adobe LiveCycle
UWS rely on an online environment to operate the majority of their systems. Students at UWS use the online student system, MyStudentRecords, to manage their enrolment at University. - Northern Territories E-Signature
Industry: Government
Product: Adobe LiveCycle ES | Avoka FormCenter
Trying to maintain businesses in remote areas of the Northern Territory is not an easy feat. For the Northern Territories Business Centre the challenge was trying to help businesses apply for the essential licences they need, in an accessible approach whilst being Government compliant. SmartForms using eSignatures paved the way to an easier system for all involved. - LiveCycle Fights Theft
Industry: Mining
Product: Adobe LiveCycle ES
Mining manufacturer thwarts theft with Adobe LiveCycle ES to help control supplier and partner access to confidential documents.
- NSW Red Tape
Industry: Government
Product: Adobe LiveCycle ES, Avoka FormCenter
Red Tape Blueprints is a consortium of 41 Australian Local Councils, established to reduce the red tape burden on small business owners. With funding from the Australian Government's Regulation Reduction Incentive Fund (RRIF), participating councils piloted new ways to assist small businesses easily access and understand information and reduce the time and complexity of compliance processes.
- DP World
Industry: Logistics
Product: Adobe LiveCycle Output ES | Adobe LiveCycle Designer ES
DP World is the largest marine terminal operations business in the world. Moving huge containers around the world is a logistical complexity and a position of considerable responsibility. The processes within their business are crucially reliant on exchange of information and to help smooth these procedures the organization looked to standardize PDF documents and automate distribution of these documents.
- SmartForms in Government
Industry: Government
Product: Adobe LiveCycle ES
ACT Government goes online with award winning electronic forms, improving 24 hour access to the community for online payment services. The Canberra Connect SmartForms project is a collaborative approach that succeeds in delivering and exceeding stakeholder expectations.
- La Trobe Financial Services
Industry: Financial
Product: Adobe LiveCycle ES
In the highly competitive mortgage and financial services sector, any point of differentiation has immense marketing value. Victorian based La Trobe Financial has jumped ahead of the competition by offering an electronic “smart” mortgage application, developed by Avoka Technologies.
- Energy Australia
Industry: Energy and Utilities
Product: Adobe LiveCycle Designer | Adobe LiveCycle Reader Extensions
Energy Australia is one of Australia's largest gas and electricity suppliers. Established over 100 years ago, EA provide electricity to over 1.6 million homes and businesses in Australia. Avoka were engaged by Energy Australia to develop a solution for their Environmental Impact Assessment Form.
- NSW Housing
Industry: Government
Product: Adobe LiveCycle Designer | Adobe LiveCycle Reader Extensions
Housing NSW is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, Housing NSW provides safe, suitable and affordable housing opportunities for those most in need. The brought Avoka on board to help enable more proactive property maintenance through field service solutions.
- NSW Food Authority
Industry: Government
Product: Adobe LiveCycle Designer | Adobe LiveCycle Reader Extensions
As Australia’s first completely integrated food agency, the NSW Food Authority’s has a mission to ensure that food in NSW is safe and correctly labelled and that NSW consumers are able to make informed choices about the food they eat. As such a key function of the Food Authority is the completion of inspections of food premises – Restaurants, Take Away Food Outlets, Delis, Grocery Stores, etc.
- Broadcast Australia
Industry: Broadcasting
Product: Adobe LiveCycle | Adobe Air | Avoka FormCenter
Broadcast Australia is a company which operates broadcast towers around Australia, serving clients that include the ABC, SBS, and numerous commercial radio stations. Reliability is paramount: if the company’s services falter, television and radio broadcasts can be interrupted, an outcome both the general public and Broadcast Australia’s clients prefer to avoid.
