NSW Department of Housing - Property Maintenance On-the-Go

NSW Department of Housing

Industry: Government | Product: Adobe LiveCycle Designer | Adobe LiveCycle Reader Extensions

Housing NSW is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, Housing NSW provides safe, suitable and affordable housing opportunities for those most in need. The brought Avoka on board to help enable more proactive property maintenance through field service solutions.

It is not surprising that maintaining the 164,000 properties that the department manages is a considerable task and it is imperative to remain efficient and effective whilst also keeping budget-friendly.

The Department undertook an initiative aimed at reducing the cost of real estate maintenance by shifting from responsive maintenance to planned maintenance. The main objective being to save maintenance costs by identifying faults through stock condition surveys, bundling the repair work and prioritising repairs based on urgency. The survey encompasses all aspects inside and outside the properties managed by the Department.

This program required a front‐end application compatible with mobile devices that could be used in an occasionally connected environment to capture and store detailed asset information in a primarily ‘point & click’ interface.

Avoka were engaged to develop a PDF‐based survey application to be used on Ultra Mobil PCs. Using an innovative data driven design, Avoka created a form that enables surveyors in the field to collect any of the 20,000+ pieces of information which could potentially be captured during a survey. The form accesses this information without the need for any scrolling or large drop down menus. In addition, the SmartForm not only captures a GPS coordinate to confirm the location of the contractor when they undertake the survey, but also provides an engaging user experience on the small 7‐inch UMPC forms.

As such, the whole solution means that workers in the field can efficiently complete their job to their maximum capacity whether or not they have connection, and that once done, their work is easily relayed back to the office.

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