“If you can’t describe what you’re doing as a process, then you don’t know what you’re doing” - Dr. William Edwards Deming – Process Improvement Guru and Japanese Manufacturing Legend.

Real business processes move inside and outside the organization, crossing the firewall to interact with customers, suppliers, business partners. And often these processes revert to paper as the medium to communicate outside the organization. But Adobe LiveCycle ES, leveraging the ubiquity of PDF and Flash combined with the process improvement and implementation expertise of Avoka allows the process to remain electronic, efficient and effective.

Wouldn’t your business processes benefit from one or more of the following capabilities: Avoka’s consultants work with our clients to define their 'As-Is' and 'To-Be' business processes as swim-lane diagrams and then convert these swim-lane diagrams into Adobe LiveCycle business processes – from the initial request, through skill-based task allocation, augmenting the request with information from other systems, communicating status updates and managing the completion of the task within defined service levels.

• Receive and automatically acknowledge electronic forms to initiate processes
• Automatically route the request to the appropriate user(s) for processing, ensuring business rules are followed
• Exchange of information between systems using XML, WebServices, JDBC, JMS, etc.
• Store electronic copies of forms, documents and workflow approvals in an existing or new repository
• eMail and SMS customers with progress updates or issues requiring attention
• Provide management with real-time visibility of process performance and alerts before service issues occur