Overview

Your privacy is important to Avoka; maintaining your trust is paramount to us. In this policy we try to clearly state in plain language how we collect information about you and your interactions with us, and how we use that information in our marketing and sales activities.

We will update our policy with any changes from time-to-time.

Last updated November 17, 2014.

The Basics

First: You Can Always Opt Out

You own your information about yourself and your activities. If at any time you wish to remove your online information you can send an email to [email protected] and ask to have your information deleted. We will always honor that request. Please note that if you return to our site we won’t know you and your information will be collected again.

We also put an unsubscribe option at the bottom of every marketing email we send to a specific email address. Click on that link and you will be immediately and automatically unsubscribed from all future marketing emails to that email address.

Second: We Will Never Sell Your Information

We collect and process information on servers around the world. We use reasonable security measures to protect information we may have collected about you and your interactions with us. We do not, give, sell or lease information we have collected.

How We Collect and Use Information

We collect information in a variety of ways, some of it anonymously. To do so we use marketing automation tools and online analytics tools like Google Analytics. We also acquire names and information from list sources.

More detail on how we collect information in each interaction you may have with us:

Website

We track your activity on our website. This includes such information as which web pages you visit and how long you are on each page, your inferred country, your IP address or server name, your browser type, and the device you’re using. We anonymously aggregate this data to determine which content has the most value to visitors, to make changes to layout (for device types), and to respond to country-specific regulations (such as Canada’s Anti-Spam Legislation). We can do this anonymously, if we do not have you cookied, or as a known visitor. We also, if known, sometimes use this information to better understand what interests you and deliver you a more personalized response or experience.

Because maintaining trust with you is important to us, we honor privacy requests, including Do Not Track settings that you may have set on your browser. Therefore, only if you have not set your browser to Do Not Track do we track your activity on our site anonymously. If you are a known visitor to us, via cookies, we track your activity and assign it against your name, but again only if you do not have Do Not Track set on your browser. Note: you can also delete cookies or block cookies over and above your Do Not Track settings.

Forms

If you complete a form on our website, either to request further information, sign up for a trial, or download information, we collect the information you submit. We use this information to contact you, to either respond to your request for information, provide you access to a trial, or have sales respond to you with further information. We also can use this information to send you marketing information on an ongoing basis. At any time you can unsubscribe to our marketing emails by clicking on the unsubscribe link that is at the bottom of every marketing email we send.

Email

If we send you an email, we track whether you open that email or click on that email. We typically aggregate this information anonymously to understand the value of our content. At any time you can unsubscribe to marketing emails by clicking on the unsubscribe link at the bottom of every marketing email. This will immediately unsubscribe you from receiving marketing emails from Avoka at that address.

Direct Mail

On occasion we may send something to you via snail mail. If you do not wish to receive anything from us, simply write “Return to Sender” and “Remove from List” on the item and we’ll immediately remove you from our mailing lists. Optionally you can simply email [email protected] and ask to be removed from all marketing communications.

Acquired Lists

On occasion we purchase lists or leads from third-party sources. When we do so, we ask the vendors to confirm that the third party legally acquired the information and that we have the right to obtain it from them and use it.

We're Global, Your Information is Too

Avoka is a global organization with business processes, management structures, and technical systems that cross borders. We also have offices in the United States, Australia, and the United Kingdom. As such, we may share information about you within Avoka and transfer it to countries in the world where we do business in connection with the uses identified above.

Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, Avoka will still handle your information in the manner described here.

Please be aware that personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of Avoka, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Retention of Data

We will retain your registration information for as long as your account is active or as needed to provide you services. If you do not interact with us after a period of two years, and you are not an existing customer of ours, we typically delete your information. At any time, you can always opt-out (see the first section of this policy for further information) or ask for your information to be deleted.

Links Off Our Site

To allow you to interact with other websites on which you may have accounts or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content, share content, or join communities from our websites. We may also provide you with general links to non-Avoka websites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications. Avoka is not responsible for the privacy practices or the content of those other websites.

Still Have Privacy Questions?

If you have a question about this Privacy Policy or Avoka’s handling of your information, you can send an email to [email protected]