2016 State of Digital Sales in Banking Report

In a recent study, we examined the digital and mobile application experience when applying for Personal Banking, Business Banking, and Wealth Management products at 10 of the largest banks in three regions: the United States, the United Kingdom, and Australia.

Download this report that summarizes those results and offers key takeaways for banks.

Most Popular
Avoka
Overview

Avoka Transact is a digital business platform that increases agility and creates customer-centric digital transformation.

2016 State of Digital Sales
in Banking

Avoka engaged a researcher to measure the digital sales readiness of the largest banks in the world.

Driving Revenue Through
Reduced Customer Effort

Learn how the Transaction Effort Score can quantify the friction in your ‘Apply Now’ transactions in order to increase acquisition rates and revenue.

FinovateEurope 2016:
Transaction Effort Score™

Improve customer experience and increase application completion rates.

Webinar: Aite Group March 2016
Optimizing Business
Banking Onboarding

Learn the steps banks are taking to improve the customer experience for their clients.

Customer Journey Drives
Financial Sales

Drive customer acquisition and increase with actionable steps for digital channel success.

Datasheets
Avoka
Overview

Avoka Transact is a digital business platform that increases agility and creates customer-centric digital transformation.

Avoka Transact for
Salesforce

Integrate frictionless digital account opening, onboarding forms and service transactions into the Salesforce.com ecosystem.

Avoka Transact for
Government

Accelerate government digital transformation for citizens using state, local and federal government services.

Avoka Transact for
Retail Banking

Accelerate the transformation to digital and mobile customer acquisition, to drive account openings and revenue.

Avoka Transact for
Commercial Banking

Increase customer acquisition and cross-sell to business customers by simplifying the entire onboarding experience.

Avoka Transact for
Wealth Management

Convenient mobile access to enrollment, onboarding, and account servicing is a competitive necessity.

News Articles
March 30, 2016

eSignLive Expands with New Data Centres in Australia

March 16, 2016

What Do Millennials Want from Banks?

March 2, 2016

Avoka Shoots for Stars

February 18, 2016

FinTech Tackling Investment Management

February 17, 2016

Bank Branches are Still Good for at Least One Thing

February 9, 2016

FinovateEurope 2016: Avoka

January 28, 2016

ANZ Banks Behind the Curve in Mobile Experiences

January 27, 2016

Failure is the Key to a Startup’s Success, Not Venture Capital

January 18, 2016

Measuring and Reducing Friction in Account Opening

January 18, 2016

Australian FinTech Startups to Watch

December 15, 2015

More Aussie Funds Available for FinTech Startups

December 15, 2015

Fintech 100 Leading Global Innovators 2015

News Archive

Financial Services
Beyond Bank

With the growing adoption of mobile devices, experiences need to be mobile responsive.

BT Financial Group

Simplified form-filling processes for on-boarding new customers, as well as achievement in significant back-office efficiencies.

Business Account Opening

Small businesses now can open accounts for five essential products in under 15 minutes.

Credit Card Applications

Deliver an omni-channel card origination solution through Avoka Transact™.

Concierge Assisted Banking

Leveraging the agility of Avoka Transact™, banks are rapidly replacing paper forms with the convenience of the digital channels.

Digital Account Opening

Improve the speed and agility of enhancements and full deployments.

Home Loan Applications

Avoka Transact™ made this possible to integrate multiple solutions in to a single omni-channel origination experience, in 8 days.

Millennium Trust Company

Now more customers find it easier and faster to complete forms online and the data is routed automatically to back-end systems, already validated.

Personal Loan Applications

This project resulted in millions of dollars of additional loan bookings every month.

Wealth Management Onboarding

Wealth management on-boarding made digital means reaching more people faster, and ultimately on-boarding more customers.

Small Business
Underwriting

Small businesses can be highly profitable to insure if the underwriting process is efficient.

Westpac
Insurance

Happier customers, faster claim settlement, and the digitization of more paper forms.

Admiral Insurance Company

Avoka Transact™ provides the right balance between the productivity of a product and the flexibility of a custom-developed solution.

Income Protection Claims

Create a solution which is intuitive and efficient for all parties involved and ensures the timely continued payment of benefits to valid claimants.

Overland Solutions Inc.

Fundamentally change the transaction between field staff and back office.

Government
Access Canberra

Avoka Transact™ allows Access Canberra to offer citizens a consistently-branded experience across all their channels.

Amtrak

With over 200 field-based staff performing inspections of signals and rail installations, this agency needed a mobile data collection solution that was enterprise-grade.

Australian Government

A simplified and powerful transaction experience has provided such benefits as less rework and therefore reduced costs in resourcing.

City of
Ryde

Paper forms and processes are inherently error prone and inefficient, creating a bad user experience both internally and externally.

Civil Aviation
Authority

Using Avoka Transact™ integrated with automated online payments CAA was able to process £0.5 million worth of transactions automatically.

Environmental Protection
Agency

Using Avoka Transact™ and the Avoka TransactField™ App is creating significant savings in staff time and effort to perform their core business.

New South Wales
Government

A new Legal eServices Solution based on Avoka Transact™ for Government allows registered users to submit and view their case information online.

Northern Territory Government

Use Avoka Transact™ to create, deploy and manage enterprise applications with ease.

Paperwork
Reduction

Each trained member of staff is now digitizing paper forms at 1 or 2 per day, without programming.

Field Services
Ausgrid

Due to the decrease of errors found in data captured out at sites staff back in the office can use the information captured in the field to do more effective business,

Property Inspection

Inspections require that the inspector be capable of working offline, have access to previous inspection data and be able to collect large amounts of information.

Pharma Reps Go All Digital

An entire transaction now takes less than five minutes – a faster, more effective and cost-efficient solution.

Thiess Construction

Thanks to the Avoka TransactField™ App, Thiess started collecting data within three months of selecting the Avoka Transact™ Platform.

Additional Case Studies
Education

Avoka Transact™ give the students the convenience they crave and can be accessed online, even on mobile device.

Retail

90% improvement in time-to-market through faster cycle times.

Technology

Thanks to Avoka Transact™, Dynasec went to market after three months with a new mobile certification solution.

Videos
Buy vs. Build: a Platform for
Rapid Digital Transformation

Avoka Transact, an Agile platform for digital customer acquisition.

FinovateEurope 2016:
Transaction Effort Score™

Improve customer experience and increase application completion rates.

BAI Retail Delivery 2015:
Easy Account Opening

Create a frictionless experience on mobile that will result in a higher conversion rate.

FinovateFall 2015:
Avoka Transact Bundles

Avoka Transact Bundles is a CODE FREE way of delivering a frictionless customer experience.

FinovateSpring 2015:
90-Second Application

Watch what a 90-second credit card opening can do for your digital business.

Millennium Trust Improves
Processing Times

Hear how Millennium Trust delivers an automated omni-channel rollover solution.

FinovateEurope 2015:
3-Minute Loan Application

Avoka was awarded Best of Show for the Three-Minute Loan Application – Fastest Onboarding Experience in the World.

Citi Mobile Challenge
Top Innovator

The Avoka Transact solution was awarded Most Innovative Customer Engagement Solution.

FinDevR 2014:
Avoka Transact

Best of Show demonstration recognizes Avoka Transact™, as a sophisticated digital engagement platform.

CXBI Sydney 2014:
Agile Digital Transformation

The importance of analytics in refining the omni-channel customer experience.

Customer Engagement
Applications

Customer Engagement Applications can be easily configured to create engaging customer experiences.

FinovateSpring 2014:
Avoka TransactWeb™

See CEO Philip Copeland take to the stage and demonstrate cutting edge technology – Avoka TransactWeb™.

FinovateEurope 2014:
Omni-Channel 2.0

Watch how Avoka TransactWeb™ can deliver a seamless omni-channel experience.

Multi-Channel
Claims

Westpac Insurance digitized customer claims for convenient mobile access in time of disaster.

NSW iAwards 2013:
New Product Winner

Hear how organizations are able to create, deploy and manage an omni-channel digital customer experience.

White Papers
2016 State of Digital Sales
in Banking

Avoka engaged a researcher to measure the digital sales readiness of the largest banks in the world.

Mobile Account Opening – Adjusting to a New Normal

Mercator Advisory Group’s research report reviews the trends driving consumer demand and FIs’ interest in mobile account opening.

Driving Revenue through Reduced Customer Effort

Learn how the Transaction Effort Score can quantify the friction in your ‘Apply Now’ transactions in order to increase acquisition rates and revenue.

Optimizing High-Value Customer Journeys

Get insightful tips from Tim Walters at the Digital Clarity Group on how banks can keep up by focusing on high-value customer journeys.

Responsive Design Principles for Digital Forms

Learn the 8 best practices in designing responsive forms that will increase conversion rates and decrease abandonment.

Mobile App Development Strategy Checklist

Define your mobile app development strategy with a fast 5-point checklist.

Mobile Engagement & Data Collection for Enterprise

Accelerate your mobile data collection strategy with 16 best practices for developing a multi-faceted mobile engagement and data collection solution.

The Omni-Channel Revolution

Understand why adopting a customer engagement management solution that uses a multi-channel digital business platform is critical to business success.

On-Demand Webinars
Webinar: Aite Group March 2016
Optimizing Business
Banking Onboarding

Learn the steps banks are taking to improve the customer experience for their clients.

Customer Journey Drives
Financial Sales

Drive customer acquisition and increase with actionable steps for digital channel success.

Solving the “Buy” Problem
for Financial Services

Hear Forrester Research’s viewpoint on ways to increase digital conversions for your financial products.

Upcoming
FinDevR
2016

New York, March 29-30, 2016

Innovation and Insight Day
2016

New York, April 13, 2016

The Financial Brand Forum
2016

Las Vegas, May 16-18, 2016

FinovateFall
2016

New York, September 8-9, 2016

AFP Annual Conference 2016

Orlando, October 23-26, 2016

Request a Demo

See how Avoka Transact can help you create a frictionless customer experience each and every time.

With Avoka Transact, you’ll be able to:

  • Launch Faster: Get your forms live in weeks, not months or years.
  • Save & Resume: Reduce abandonment by creating an omni-channel solution.
  • Delight Customers: Give the simplified experience customers demand.

Complete the form and schedule a time with an Avoka Transact Specialist today!

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