Avoka was chosen to demo their Omni-Channel 2.0 solution for Financial Services organizations at FinovateEurope on February 11, 2014. Review our 7-minute live demo on Avoka TransactWeb.
Field Mobility 2014
We're a proud supporter of Field Technologies Online and hope you enjoy the data in the 2014 Field Mobility report we recently sponsored. The report details many stats, including the fact that some of the top benefits of implementing a field mobility solution are improved worker productivity, reduced operational costs, better worker communication and collaboration, and faster decision making. Download your copy today.
Mobile Engagement Data Collection
In many organizations, mobile engagement and data collection have multiple layers and complexities, even for the simplest of transactions. Add on to that the need to be compatible with a number of platforms and device types. These omni-channel complexities are what have resulted in numerous organizations delaying mobile engagement and data collection solutions. This white paper accelerates your mobile data collection strategy by reviewing the core areas and best practices for a multi-faceted mobile engagement and data collection solution, whether it is for customers or field workers.
The Omni-Channel Revolution White Paper
This Avoka white paper reviews the current consumer and business environment and illustrates why adopting an customer engagement management solution that uses a multi-channel digital business platform should be at the top of the business agenda for all organizations.
Interview with Jim Glossat, Westpac Insurance
FST Media’s Senior Editor, Rimin Dutt recently sat down with Jim Glossat, Head of General Insurance, Westpac Group, to discuss the importance of customer experience. In the interview, Mr. Glossat identifies expectations for insurance and the need for customers to lodge a claim anytime, anywhere. Because of these needs, Westpac launched an online platform that allows customers to fill in a claim from a PC, smartphone or tablet. The feedback has been outstanding.
Systems of Engagement White Paper
Learn how systems of engagement are changing the way banks work with customers. To meet the needs of digital consumers, financial services companies need to find ways to deliver products to market with "Apple usability, Amazon agility, Fort Knox Security", and do it in days or weeks, not months or years. Download your copy today.
Winning the Paper Wars White Paper
In this report, we look at the reasons for the poor progress on winning the paper wars, measure the adoption of digital mailrooms, chart the progress of mobile capture, and show which paper-free processes are the most effective. We help you build a business case for the battle against paper, and make recommendations on how to move the business forward on all fronts.
The Customer Experience Revolution
From Mobile Disruption to Convenience, Transaction Experience Management connects and integrates the needs and goals on both sides of a transaction between an organization and an individual— be it end users, mobile workers, or line-of-business employees. Request your copy of The Customer Experience Revolution whitepaper today and change your business with Transaction Experience Management.
BT Financial Group – Case Study
BT improved the process of onboarding new customers by replacing paper applications with digital transactions. Find out how Avoka Transact made this online self-service solution possible.
Ausgrid – Case Study
It was essential to improve how transactions were made at the point of impact between the user (the field rep) and back office. Find out how Avoka Transact's platform made this possible.
City of Ryde – Case Study
Avoka Transact was implemented to reach City of Ryde’s immediate goals to improve the transaction experience around their DA form. Find out how.
Northern Territory Government – Case Study
By creating a superior application for citizens to submit the appropriate forms, the Business Centre would create a powerful end-to-end solution around each and every transaction they process. Find out how Avoka Transact made it possible.
Australian Government – Case Study
To enable a better experience for constituents and the government department itself, it was essential to improve how transactions were made at the point of impact between the two parties. Find out how Avoka Transact made it possible.
Overland Solutions – Case Study
Overland Solutions, Inc. (OSI) is a leader in business outsourcing services for the insurance industry. OSI teamed with Adobe and Avoka to take on a comprehensive overhaul of OSI’s systems and processes to create the OSI Remote Field Worker Mobile Application.
University of Western Sydney – Case Study
UWS rely on an online environment to operate the majority of their systems. Students at UWS use the online student system, MyStudentRecords, to manage their enrolment at University. Avoka helped them leverage the convenience of online self-service.
Mobile Field Worker – Demo
This video provides an overview of the mobile field worker solution powered by Avoka Transact. Data collection applications are developed and then deployed to the Field Worker App (available via the Apple App Store and Google Play). Field Workers can enter data on and offline and synch once connectivity is restored.
Gartner Top 10 and TxM – White Paper
Recently Gartner completed a survey of 2,100 CIOs to identify their top business and technology priorities. This white paper explains how a Transaction Experience Management (TxM) platform can assist organizations achieve these goals.
Bridging the Transaction Gap - Recording of a government focused webinar featuring an eight-minute demonstration of Avoka Transact (previously known as SmartForm Factory) and three case studies. Traditional approaches to delivering online transactions are expensive and time intensive, resulting in a gap between citizen expectations and government services.