C h a l l e n g e

85% of all business processes start with a form (Gartner 2006), but an average of 40% of forms are received with incorrect or incomplete information. So, improving data collection through electronic forms can deliver significant cost, revenue and customer service benefits to an organization.

Data capture through electronic forms in web pages can work well for simple forms, but longer forms generally need to be completed over multiple sittings and require supporting information. Powerful functionality can be achieved in traditional web-forms provided the customer has the right Operating System and Internet Browser installed.

S o l u t i o n

Adobe have developed technology to allow organizations to create electronic forms that function inside the globally adopted free Adobe Reader (as PDF documents) and Adobe Flash Player.

By embedding business rules such as mandatory fields and calculations in to the SmartForm, we can significantly improve the quality of the information collected. Form-driven business processes can run more efficiently and effectively, reducing costs and improving customer service.

The Adobe SmartForm solution provides real solutions for form challenges such as signatures, supporting documents, collaboration where forms are completed by more than one party, etc.

Benefits of an Adobe PDF SmartForm

• Uses Adobe Reader on 90% of computers
• Familiar concept of downloading a PDF form – but it's interactive
• Form can be taken offline
• Business rules and assistance on how to complete the form can be embedded
• Form can easily be completed by a number of different parties

Benefits of a Adobe Flash FormGuide

• Minimizes compatibility issues (Adobe Flash Player on 99% of computers)
• Provides a ‘guided’ form filling experience to make completion easier
• Provides a fast, responsive and graphical online experience
• Easily integrated in to existing web sites