Learn how Adobe technologies allow government agencies to engage their citizens with online experiences that take the frustration and complexity out of enrolling for benefits.
Slow and inefficient processes that involve in-person appointments, reams of paper, and endless waiting in telephone queues for simple status checks create an unnecessary burden on everyone involved. Adobe solutions for business transformation can help increase the adoption of electronic self-service processes by making it easy to develop engaging, accessible, and secure Internet applications and intelligent Adobe® PDF forms that citizens and businesses can use online, offline, and via mobile devices.
Create a more engaging experience for citizens by delivering convenient and personalized rich media portals to increase user adoption and completion rates and to improve satisfaction.
Learn how Adobe intelligent forms automate case management processes to provide workers with the best possible information for making vital case decisions.
With the possible exception of filing income taxes, a citizen’s most common interaction with government involves submitting an application, for example, for a driver’s license or social security benefits. In these situations, ease of filing, processing speed, and security of information are paramount. Unfortunately, complicated enrollment forms leave applicants frustrated, while manual back-end processing results in too much time spent entering repetitive information into stovepiped systems. And the difficulty in keeping track of millions of paper forms increases the risk of loss or unauthorized use of the data. With Adobe solutions for benefits and services administration, agencies can:
Make it easier for citizens to sign up for benefits by offering them engaging, guided, and accessible online experiences, available on any device or platform
Automate processes for capturing, validating, and routing data (even when paper forms are required to enable wet signatures) to improve response times
Increase protection for personal information with flexible options for granting, expiring, and revoking access permissions
Solutions
Slow and inefficient processes that involve in-person appointments, reams of paper, and endless waiting in telephone queues for simple status checks create an unnecessary burden on everyone involved. Adobe solutions for business transformation can help increase the adoption of electronic self-service processes by making it easy to develop engaging, accessible, and secure Internet applications and intelligent Adobe® PDF forms that citizens and businesses can use online, offline, and via mobile devices.
