Avoka Transact Manager is a server application, hosted in the cloud or on-premise, that hosts forms, controls interaction with customers, calls on specialized services like identity verification or risk analysis and exchanges data with back office systems of record.
Transact Manager productizes the technology needed for a best in class digital sales experience in a pre-built platform. This allows financial and government institutions to create their user experience, without having to engineer the complex security, data capture, resiliency, convenience and integration features required underneath.
When capturing the information for a data intensive transaction such as a bank account opening or loan application, there are dozens of hidden features that are needed to ensure a reliable and frictionless transaction.
The visible form on the mobile device or PC is just the tip of the iceberg. Most of the complexity lies hidden beneath the surface of the server. Institutions attempting to build their own form solution will hit these requirements and be forced to engineer solutions to each one. Transact Manager was built to deliver all the necessary functions, tested and secure, to eliminate the need for development teams to recreate solutions for each project.
Important functions include executing the logic in the form to present the right options to the end user, storing the customer data as it is being collected to create a complete account opening application, and delivering the complete application package to the institution as well as copies to the customer.
These are examples of features standard with Transact Manager which would require extensive engineering to build without the Transact platform.
Omnichannel engagement depends on starting on one channel, then resuming elsewhere, with no login or password creation necessary.
Pass an application between co-applicants, or give call-center assistance to complete an abandoned application.
Snap a driver’s license picture and have identity information immediately entered, or use context from Facebook or LinkedIn.
Verify identity details and validate authenticity of identity documents in real time, while the customer completes the form.
Inputs widgets and screen movement is all optimized for fingers, not keyboards. No extra development required.
Tie mobile, online, branch and call center together to create a continuous experience design to acquire and onboard customers.
Cross sell multiple products from one application, and complete multiple forms from a single input using built-in bundling.
Users see the progress of their applications through stages such as identification, financial history, signatures, with indicators pre-built.
Design once, display anywhere with Responsive features built into each form, tailored to the specific application.
Options ranging from simple scribble signatures for touch devices, to integration with eSignature providers are available to add directly to the design.
Experience can be tailored for multiple languages, address formats and localization requirements for multi-country rollouts from a common form.
Uploading and handling of attachments for supporting documents and bundling with the completed package is standard.
Transact Manager implements the strong security and compliance features demanded by Avoka customers in financial services and government. Security features have evolved over eight years of Transact development, and are continually updated based on current threats.
The architecture is designed to ensure the customer institutions maintain exclusive control over data and encryption keys while being stored in Transact.
Both cloud and premise-based systems have been hardened, tested and repeatedly validated by demanding security teams from our worldwide customers.
The majority of features and functions required to deliver an outstanding and secure digital sales experience have been built into the platform. But large institutions typically have unique requirements and business processes that must be accommodated, and for this last 10% of the business requirements, Transact Manager is the most extensible business platform available.
Transact includes over twenty different extension points – points in the lifecycle of a transaction – where developers can “plug in” code to extend the transaction platform to create a uniquely tailored transaction process.
Examples include pre-fill of forms from systems of record, validating user input against a remote API or creating filters based on a custom security profile.
The Fluent SDK provides IDE-based development, including source control integration for team development projects, code modularization and reuse, unit testing, and real-time code completion and error checking.
The Fluent API has been designed from the ground up to provide a simplified Fluent programming style. This API and programming is designed for improved learning and reduced complexity, higher productivity, and increased code readability.
The Groovy language which our developers find so productive is still used. Upgrades and maintenance become smoother because of the simplified and stable Fluent API.
And finally, the new API provides enhanced levels of security and performance. The original Groovy API is still available for backward compatibility.