Avoka for Credit Unions

Avoka for Credit Unions accelerates the transformation to digital and mobile customer acquisition, speeding time-to-market and improving conversion rates across channels to drive account openings and revenue.

Avoka Springboard
Deposit Account Opening

For retail deposit account opening, Avoka provides two ways to solve your challenges, both incorporating the benefits of the Avoka platform. Custom-defined solutions enable the creation of a unique customer journey for your market, tailored to your specific product.

Avoka Springboard Deposit Account Opening (DAO), available to the US market, is a pre-built solution with the extensibility of the Avoka platform, designed for speed-to-market and with integrated digital KYC compliance and fraud and risk evaluation.

Solution Benefits
Omni-Channel
Omni-Channel Sales

Capture members across mobile, online, branch and call center with a single responsive design.

Customer
Acquire Members

Capture more member conversions and reduce abandonment on deposit account openings, card and loan applications.

Reduce Onboarding Time
Speed-to-Market

Avoka can be integrated with any core system including Symitar, the choice of many leading credit unions. It can also be combined with the Temenos Lifecycle Management Suite.

Save & Resume

  • Save and Resume is the feature that enables critical omni-channel capability by integrating digital, branch and call center channels.
  • Begin an account opening transaction on a phone, save it, and complete it in-branch with help from member services.
  • Push a loan application to a member’s phone, get them started, and they can complete it on their PC.
  • Once initial contact data is captured, abandoned applications can be contacted by the call center. Avoka financial institutions experience a 40% recovery when contacting and resuming applications.

SaveAndResume_iGreenBank_650-optimized
Mobile Responsive

  • Avoka mobile responsive account opening and onboarding applications adapt to the size of a phone, tablet or PC without creating separate versions for each.
  • Avoid frustrating and failed end user experiences when inputs and options do not fit the mobile screen.
  • Menus and lists automatically shift design and change from horizontal to vertical based on available screen size.
  • Avoka design tools instantly preview a form as it will appear on specific phones, tablets or PC.
Application Bundling

  • Bundling is the packaging of multiple forms into a single submitted package, making it easier for your members to complete and easier for you to process.
  • Capture basic information once, then automatically populate multiple application forms needed for different internal silos and compliance docs. No more filling out name and address 5 times.
  • Cross Selling improves dramatically by giving multiple product choices, then automatically generating separate applications for each product chosen.
  • An entire package of documents is submitted together to the existing business process, eliminating need for back office changes.

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Style Flexibility

  • Match the branding and style of your website in the digital sale transaction with no compromises.
  • A sophisticated brand requires more than a logo on a generic application. Avoka creates an account opening user experience perfectly matched to the style, brand and personality of your credit union.
  • Pixel-perfect renditions of online and printed results can match your style guidelines.
  • Style templates make it easy for all designers to use an approved design for every user experience, with no coding required.
Integrated Compliance and Risk Solutions

The Avoka DAO customer journey solves the complex challenges of the deposit account opening process, including Compliance and Risk Management requirements.  Through pre-integrated connections to proven FinTech providers, Springboard DAO addresses the critical issues of fraud screening, ID verification, risk mitigation, data pre-fill, and funding.

Avoka Springboard

Start your member-centric digital transformation today!

Improve your business agility, capture the market opportunity and increase member acquisition now, with digital account opening, loan applications and onboarding from Avoka.


Member Success

We are pleased to partner with Avoka to offer an end-to-end digital account opening solution including Mitek data pre-fill components for small to medium size banks and credit unions.  This platform will enable banks to improve their competitive position by leveraging best-in-class technology used by the largest global banks.

 

– Steve Craig, Director of Product Management, Mitek

Additional Resources