Architecture

Temenos Infinity is a Digital Banking Platform focused on customer experience. The Avoka platform is now Temenos Journey Manager.

Journey Manager Architecture

Temenos Journey Manager is a digital transformation platform, purpose-built for the financial account opening experience. It can be hosted in a dedicated instance in the cloud or on-premise in a customer’s data center. Journey Manager incorporates three modules to Design, Manage, and Optimize the customer experience across channels without impacting back-end systems.

Infinity Maestro is the Customer Experience Development Environment of Journey Manager. Maestro facilitates agile team development and fosters collaboration between Business and IT through an end-to-end development workflow.

Journey Manager server, the center of the system, is a server application that hosts forms, controls interactions with customers, calls on specialized services like identity verification and risk analysis, and exchanges data with back-office systems of record. Acting similarly to a web content management system, Journey Manager enables financial and government institutions to tailor their customer experience, without having to engineer new and complex IT infrastructures and integrations.

Temenos Journey Analytics, formerly Avoka Insights, is a behavioral analytics system, focused on identifying abandonment hotspots and enabling data-driven decisions for continuous optimization. Financial institutions can utilize the fine-grained analytics to make changes to the customer journey within Maestro and immediately publish a new version and measure results. The agility of the platform enables rapid iteration for continuous optimization.

Avoka Process Paths
Avoka Systems of Engagment
System of Engagement

Journey Manager creates an agile System of Engagement for customer interaction, separate from more complex Systems of Record already in place. By delivering a customer experience layer optimized for account opening and onboarding from Apply to Submit, Journey Manager empowers business owners to implement rapid customer-facing improvements without disrupting back-office systems. Journey Manager comes complete with third-party service integration and the ability to deliver the format back-office systems require.

Business Agility

Temenos Journey Manager is a fast-to-market system of continuous improvement at your control. By focusing on the customer-facing layer, financial institutions can design, implement, measure, and optimize rapidly to respond to market opportunities and increase their competitiveness. With Journey Manager in place, new customer journeys can be added rapidly without integration and development projects each time.

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