« Prev. Post Blog Main Page » Next Post December 12, 2013 — By Don BergalAIIA Financial Services and Systems of EngagementSystems of Engagement Panel at AIIA Financial Services Network EventRecently we participated in a thought leadership event on systems of engagement. The event was one of a regular series put on by the AIIA Financial Services Network.About the AIIA Financial Services NetworkAIIA partners with leading technology companies in the financial services sector to deliver regular networking events and thought leadership papers examining emerging trends at the cutting edge of the industry.Each paper they commission has to address key issues in the financial services sector. They are examined in a workshop environment, polished, and then presented for discussion in front of a chosen panel of industry leaders.Systems of Engagement: Apple usability, Amazon agility, Fort Knox securityFor their latest session AIIA asked Avoka to participate and Derek Corcoran developed a thought-provoking paper on systems of engagement and the demands on financial services to deliver “Apple usability, Amazon agility, Fort Knox security”.The panel was comprised of:Shane Baker, CEO, Transaction SolutionsTelly Desillas, Head of Online Services, Macquarie BankJason Millett, (former) Global Head of Technology, eCommerce & Transformation, Billabong InternationalWhile the live panel is over, you can still participate. Download Derek’s white paper and then watch the recorded panel session.We look forward to your comments and feedback! Customer Experience Best Practices Don BergalDon is CMO, building and leading worldwide marketing at Avoka. He has a successful 25 year record of growing technology businesses in marketing, operations, and sales management, particularly with early stage and high growth companies.