Category Archives: FinTech

Turn Your Bank Into A Technology Company


I joined Avoka in February 2017 as Chief Product Officer, with responsibility for Avoka’s product roadmap and direction. I am focused on building and enhancing Avoka products that will improve our client’s ability to innovate and achieve their business goals. In this blog series, I’m going to explore how best...

Banks: All Consumers Want For Christmas Is Better Customer Service


NGDATA recently released the findings from their 2017 Consumer Banking Survey and what they found was pretty surprising—despite large investments toward improving customer service, consumers (especially millennials) are still frustrated with the experiences that they are having with their banks. Poor Customer Service and High Fees are Biggest Causes of Customer...

Avoka a Premium Sponsor at Next Generation Customer 2017 Conference


Avoka are delighted to be participating in Banking Club’s Next Generation customer conference in Cologne, Germany on 15th & 16th November 2017.The conference brings together leaders, stakeholders, and senior management in banking with sales & marketing and digital transformation responsibilities to discuss strategic direction, business change, priorities and future innovation.Delegates...

Digital Bank Innovation Re-Imagined


To stay relevant and give your customers what they want, financial organisations need to rethink what they do in a smarter way, redraw the customer journey, keep up with change and be more agile, more flexible, trying and delivering new things. In short, they need to re-imagine digital bank innovation.Being...

Avoka Presenting at 2017 Customer Experience Conference FinTech Network in London


Avoka are pleased to announce their participation in FinTech network Customer Experience conference CXC2017 taking place in London on 24th and 25th October 2017.The conference is designed for business leaders and individuals tasked with developing end-to-end frictionless omnichannel customer experience strategies, generating insight, designing and launching new products, and executing...

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