Category Archives: Insurance


6 Common Pitfalls of Building vs. Buying Account Opening Solutions

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As you consider digitizing your account opening process, your IT team must deliberate on the critical question, should we build it ourselves or buy a ready-to-go solution? It’s an important question, because designing and implementing a digital sales channel is far more complex than you might anticipate.Many financial institutions assume...

5 Keys to a Successful Digital Banking Transformation

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Transforming a traditional bank into a truly digital bank is no small task. And many banks will not make the metamorphosis successfully.  In fact, Francisco González, BBVA Chairman, says “The next 20 years will see the world go from 20,000 ’analog’ banks to no more than several dozen ‘digital’ institutions.”Which...

Customer Engagement in Banking: 4 Best Practices for Doing it Well

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As you set your bank’s strategic goals, don’t forget to add customer engagement to the top of your list. Why focus on engagement?  Studies clearly show that engaged customers are better customers – both in terms of profitability and recommending your bank’s services to others.  Customer who are fully engaged...

Why Adopt a Digital Customer Acquisition Strategy? One Word: Millennials

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According to research by  Fair Isaac, 52% of consumers ages 18-34, aka the ‘millennials’, are already using or very likely to use non-traditional payment companies like PayPal or Venmo in the next 12 months and 18% are using mobile payments like ApplePay. These digital natives are highly engaged with technology and...

6 Tips for Increasing Your Digital Banking Sales on Mobile

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Avoka has worked with banks, wealth management, and insurance companies to improve the multi-channel customer experience for sales and service transactions. We’ve seen one client increase conversion rates for loan applications by 43% in just five weeks by implementing digital banking innovations.Here are our top six tips for increasing your...

Mobile Account Opening: Adjusting to a New Normal

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Mercator Advisory Group’s research report, Mobile Account Opening: Adjusting to a New Normal, reviews the trends driving consumer demand for and FIs’ interest in mobile account opening (MAO) and outlines the challenges and potential solutions for enabling MAO for different financial products and customer use cases.“Today, the mobile channel contributes...

Avoka – Insurance and Technology Webcast

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An Insurance & Technology Webcast: "From Paper to Digital – The Insurance Digital Self-Service Imperative" If you support your organization's e-commerce initiatives, you know of critical business transactions that still haven't made it to the Internet. The majority of insurance transactions remain paper-based, despite the fact that customers are increasingly demanding...