Category Archives: Mobility Best Practices


6 Tips for Increasing Your Digital Banking Sales on Mobile

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Avoka has worked with banks, wealth management, and insurance companies to improve the multi-channel customer experience for sales and service transactions. We’ve seen one client increase conversion rates for loan applications by 43% in just five weeks by implementing digital banking innovations.Here are our top six tips for increasing your...

8 Steps to Kick Start Your Mobile Banking Transformation

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In many financial organizations, mobile engagement and data collection have multiple layers and complexities, even for the simplest of transactions, including the need to be compatible with a number of platforms and device types. In this post, we’ll review eight best practices for implementing your mobile banking transformation.Mobile banking innovations...

In A World Gone Mobile, Are Banks Keeping Up?

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Fact: By 2017, two-thirds of the world’s population—nearly 5 billion people—are expected to be using mobile phones. Clearly, consumers have embraced mobile devices.Are banks keeping pace with this worldwide trend? Are they making it easy for customers to acquire new products through the mobile channel?The answer is a resounding “no,”...

8 Responsive Form Best Practices for Retail Banks

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We live in a multi-channel world, where financial customers can move between devices during the course of a single transaction, such as a loan application or insurance claim. “Mobile First” design, once promoted as the new standard of a mobile world, no longer works in a multi-device, multi-channel world. Implementing...

Mobile Account Opening: Adjusting to a New Normal

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Mercator Advisory Group’s research report, Mobile Account Opening: Adjusting to a New Normal, reviews the trends driving consumer demand for and FIs’ interest in mobile account opening (MAO) and outlines the challenges and potential solutions for enabling MAO for different financial products and customer use cases.“Today, the mobile channel contributes...

Principles of a Great Digital Customer Experience

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Avoka believes that the key to effective customer acquisition in financial services lies in delivering a frictionless experience. In other words – make it easy! Recent research from CEB (www.executiveboard.com) which resulted in the book The Effortless Experience has highlighted that organizations that focus on making customer interactions as easy...