Category Archives: Retail Banking


FinCEN and CDD: What Banks Need to Know About the New Rule

Blog

In 2016, FinCEN released a new Customer Due Diligence (CDD) rule, with specific rules on Beneficial Owners, and required financial institutions to comply by May 11, 2018. We’ve created the guide below to help you understand the requirements for your organization. What is FinCEN? FinCEN stands for the Financial Crimes Enforcement Network....

Top 4 Bank Account Opening Trends of 2018

Blog

For the past 3 years, we’ve been surveying banks across the world to understand the challenges they face with moving their account opening processes online. As a result, this survey has become the leading benchmark for bank digital transformation across the United States, Europe, and Australia and continues to help...

Digital Bank Innovation Re-Imagined

Blog

To stay relevant and give your customers what they want, financial organisations need to rethink what they do in a smarter way, redraw the customer journey, keep up with change and be more agile, more flexible, trying and delivering new things. In short, they need to re-imagine digital bank innovation.Being...

Avoka Presenting at 2017 Customer Experience Conference FinTech Network in London

Blog

Avoka are pleased to announce their participation in FinTech network Customer Experience conference CXC2017 taking place in London on 24th and 25th October 2017.The conference is designed for business leaders and individuals tasked with developing end-to-end frictionless omnichannel customer experience strategies, generating insight, designing and launching new products, and executing...


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