Avoka Cookies Policy



By using this website, https://www.avoka.com (the “Website”), you consent to the use of cookies in accordance with this Cookies Policy.  You will have seen a pop up to this effect on your first visit to this Website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.


Disabling cookies


If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out at http://allaboutcookies.org. Please note that some of the services will not function so well if cookies are disabled.


Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s), below we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies Policy so that you can easily identify and disable them if you want through your browser controls.


Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.


After your initial visit to the Website we may change the cookies we use. This Cookies Policy will always allow you to know who is placing cookies, for what purpose, and give you the means to disable them so you should check it from time to time.


What are cookies?


Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.


Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences, and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.


Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).


What types of cookies does Avoka use?


We describe the categories of cookies Avoka and its affiliates and its contractors use below.


Strictly Necessary Cookies


These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided.


This Website currently uses the following strictly necessary cookies:


This Website currently uses the following strictly necessary cookies:

Cookie NameSourcePurposeFurther Information
__cfduidCloudflareThe __cfduid cookie is provided by CloudFlare to help protect this website from malicious use.
The information stored in this cookie does not contain any personally identifiable information and does not relate to any information used on this Website.
For further information, please refer to the Cloudflare website: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do
Persistent cookie
Expiry: 5 years
Avoka Knowledgebase and TicketsEssential for the use and security of the Avoka Knowledgebase and Ticket websitesSession cookie
crowd.token_keyAvoka CommunityNecesarry for providing authentication security.Session cookie
AuthorizationCookieAvoka Community / TelligentA Globally Unique Identifier, used for security purposes.Session cookie
te.dpr te.js te.wAvoka Community / TelligentStores device display information, to optimise display on user devices.Session cookie
AWSALBAvoka Community / Amazon Web ServicesThis cookie is used for balancing traffic across multiple servers to provide a smooth, consistent service to end users.Session cookie


Performance Cookies


We make use of analytic cookies to analyse how our visitors use our Website, and to monitor Website performance and the performance of our marketing campaigns. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.


The Website currently uses the following analytic cookies from Google Analytics and Pardot:


Cookie NameSourcePurposeFurther Information
Google AnalyticsThese cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.Click here for Google’s privacy policy in respect of Google Analytics http://www.google.com/analytics/learn/privacy.html
You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Persistent cookies
Expiry: Up to 2 years
PardotSet by Pardot, our marketing automation platform, these cookies store a unique identifier for website visitors via a tracking beacon on our website.  They are used to track how a visitor uses our website and to monitor the performance of our marketing campaigns.
Additionally, these cookies are used for functionality, to remember user supplied information (e.g., contact form name, email, company, etc.) so that this need not be re-entered on subsequent visits.
Persistent cookies
Expiry: Up to 2 years
browserIDSage People / SalesforceSet by our careers portal, this cookie is used to track how a visitor uses our Website and to monitor Website performance.For more information please see https://www.salesforce.com/company/ privacy/full_privacy/


Website Functionality Cookies


We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language, or the region you are in), or to recognise the platform from which you access the Website, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.


This Website uses the following functional cookies:


Cookie NameSourcePurposeFurther Information
catAccCookiesAvokaThis cookie enables us to determine if you’ve agreed to our Cookie Policy.Persistent cookie
Expiry: 1 month


Use of IP addresses and web logs


We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website, to improve the service we offer to you and for security purposes. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.


We may perform IP lookups to determine which domain you are coming from (e.g., google.com) to more accurately gauge our users’ demographics.


Cookies Policy does not cover third party websites


Please note that this Cookies Policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.


Changes to the Cookies Policy

We may update this Cookies Policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This Cookies Policy was last updated on December 03, 2018.