The Avoka platform is now Temenos Journey Manager, part of Temenos Infinity. Temenos Infinity is a digital banking solution focused on customer experience.
Avoka is now Temenos. In December 2018 Temenos announced and completed the acquisition of Avoka. Temenos chose Avoka to further its leadership with a digital banking product focused on customer experience, and has integrated Avoka as as the Journey Manager product in the newly announced Temenos Infinity, Temenos’ groundbreaking omni-channel digital front office product.
Temenos Journey Manager solves the problems of financial institutions spending years and billions of dollars on digitally transforming their customer acquisition and onboarding experience, only to fall short of customer expectations. Until now, banks have been forced to build tailor-made applications for the acquisition and onboarding portion of the customer journey, including account opening, lending applications, business onboarding or KYC compliance.
Journey Manager, now in Temenos Infinity, enables the financial institution to come to market rapidly, slashing the cost and risk of building these applications. And once built, banks can continuously analyze results and iterate quickly. Journey Manager achieves rapid time to market and agility for banks, delivers an outstanding customer experience, and integrates essential FinTech services, such as ID verification, into the digital onboarding process.