HSBC: Digital Transformation of Global Business Onboarding
Winner of the Celent Model Bank 2018 Award for Commercial Account Onboarding, HSBC digitized the complex paper onboarding and KYC process for access on mobile and desktop with Avoka (now Temenos). The HSBC team radically improved the customer onboarding experience for nearly 400,000 mid-sized commercial customers.
In this Celent authored case study, learn how HSBC transformed customer onboarding for its customer base with a faster, easier digital experience. Using the Temenos Infinity software platform, HSBC went live in 26 countries at 9 months from start, scaling to 44 countries and their respective languages and regulatory requirements.