Webinar

Omnichannel Customer Acquisition

Banks have been focused on improving their in-branch experience, building relationships with customers and streamlining processes. This is an important initiative for banks of all sizes. The next step is to make it easier for customers to interact and buy from banks via any channel they choose, whether it be in-branch, at their desktop, or on their mobile device.

Join Bob Meara of Celent, a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies, to learn about the importance of omnichannel customer acquisition and how to implement.

During the webinar, he will share:

  • Research showing the importance of an account opening solution that works effortlessly across phone, computer, branch, and call center, so that customers can easily switch between devices and bank representatives to complete an application or transaction.
  • Solution considerations and inventories solution capabilities that have or are becoming commonplace.
  • The Celent XCelent Award results and how Avoka was chosen as XCelent Award winner for both Breadth of Functionality and for Service, based on Celent’s customer research.  People who register for the webinar will also receive an excerpted copy of the report.
Featured Speakers
Derek Corcoran

Derek Corcoran

Chief Experience Officer
Avoka

Bob Meara

Senior Analyst
Celent

Watch the Webinar

Additional Resources