Small Business Needs and Expectations Around Bank Onboarding

Webinar attendees will walk away with insights on:

  • Small business needs and expectations around onboarding
  • Key recommendations for improving onboarding and online account opening
  • How to build a business case for investing in new digital onboarding capabilities.


Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, they guide financial institutions, technology providers, and consulting firms worldwide.

Aite Group surveyed 1,000 U.S.-based businesses with the intention of understanding how well US-based small businesses are being served by their banks. This study found that more than 60% of small businesses rate their bank’s onboarding capabilities as average or needing improvement.

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