Live and On-Demand Webinars

    CX Trends in Banking

    Customer experience has become a key differentiator for financial institutions worldwide. Understanding customer goals and needs, and designing experiences that satisfy those needs, can make a difference to your bottom line. Join us for this engaging webinar that delves into key application experience design trends worldwide.

    Open Banking Impact on Digital Customer Acquisition

    The Open Data Institute and Avoka will present their research which can help financial services executives better understand the opportunities Open APIs provide for enhanced customer journeys.

    Onboarding in Commercial Banking: Prioritizing Investments for Reducing Friction

    Join Celent analyst Patty Hines as she identifies best practices uncovered from her research and provides detail on the HSBC Global Commercial Onboarding project earning the 2018 Model Bank award. She will highlight how HSBC cut onboarding time from weeks to days across 40 countries.